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Would any one have this article Journal of Business Communication 1989, 26: 293-303 Listening, Communication Abilities and Success at Work, Sypher, Bostron, Siebert. I will be happy to pay. Barbara Grout Library Manager Memorial Hospital 4500 Memorial Drive Belleville, IL 62226 618 257-5346 FAX 618 257-6825 [log in to unmask]