Hello, I have just changed to a Blackberry Bold from my old Blackberry 8830. Although my email seems to come through to my phone it is not entirely coordinated with my computer. If I delete a message on my phone and check delete phone and mailbox, then it moves to the trash in both. However, if I delete from my mailbox on my computer, nothing happens on the phone. Where do I start? Thanks Fran Roger Bombardier Jr. wrote: > > Greetings, > > > If you are a BlackBerry user who uses the Notifylink software to > synchronize the contact list on your device with your contacts in > Oracle Calendar, Enterprise Technology Services wants to let you know > of a problem that may affect you. NotifyLink is the software that > synchronizes your email and contacts with your BlackBerry. > > > We have noticed an intermittent problem with the NotifyLink software > and personal contacts. Some personnel in ETS have noticed a small > number of contacts disappearing from their BlackBerrys and from their > Oracle Calendar address books. We have at present noticed no > significant problems with the email or calendar entries. > > > A simple way to tell if you are using this method is to open the > NotifyLink mail program (on your BlackBerry), select "Preferences" > (using the BlackBerry menu button), then select "PIM Settings", and > look for a check mark next to Sync Contacts, if the box IS checked you > may be affected, if the box is NOT checked you are not affected. > _Please do NOT check the box if it is not checked.___ > > > If you have significant contacts in Oracle Calendar AND you use > NotifyLink to synchronize them with your BlackBerry, this issue may > affect you, and you should back up your contacts. Each of us is > responsible for backing up contacts, and there are a variety of > methods, including the BlackBerry Desktop Manager. One of the > easiest methods is to utilize the Web based backup system offered by > your wireless carrier: > > > Verizon Customers: > https://wbillpay.verizonwireless.com/vzw/nos/ba_nab/overview_def.jsp > > AT&T Customers: > http://mobilebackup.att.com/jebber/public/att/index.html > > > > ETS has opened a support case with Notifylink. > > > > Contact people if you have questions or need assistance: > > > > Roger Bombardier Jr. > > [log in to unmask] <mailto:[log in to unmask]> > > (802) 656-7744 > > > > Phil Plourde > > [log in to unmask] <mailto:[log in to unmask]> > > (802) 656-8113 > -- Frances E. Carr, Ph.D. Professor, Department of Pharmacology College of Medicine University of Vermont Given Bldg B-333 89 Beaumont Ave. Burlington VT 05405 TEL 802-656-1318 FAX 802-656-4523