Julie and Vislava, I heartily agree with you re ALL the changes and "improvements" that are made. Most of them seem to make it harder and longer to do our work. It seems as if there is a department at NLM that is in charge of change- and change we will have- whether it works for any of us or not. I suggested that they add a three letter code to the drop down list of why you cannot supply and item - NOT OWNED ELECTRONICALLY- as we don't have the e journals for all our titles. They felt that the classic codes list sufficed- I thought it might be nice to reflect the new world we work in .... joan -----Original Message----- From: Medical Libraries Discussion List [mailto:[log in to unmask]] On Behalf Of Tylman, Vislava Sent: Wednesday, November 24, 2010 10:54 AM To: [log in to unmask] Subject: Re: Docline issues? Hi Julie, I have had problem #1 since the previous "improvement" of Docline and the only solution I found is doing what you are doing - copy and transfer to Unique Key. I called NLM a few months ago and I received the "regular" response - YOU have a wrong version of Explorer. I am sorry, but I have the same version as the rest of my institution and I can't make changes by myself. To me it looks that there is a "traffic" problem on the connection between PubMed and Docline because occasionally, evening hours, this link works perfectly fine. I am always afraid of all these "improvements" and "new versions" - the last change came with a new Status/Cancel box and it takes much more time to look at my past requests than before and I can't figure out what was the purpose of this small box that requires multiple clicks, instead of one we had before. Time we had to spend every day for all these clicks doesn't mean anything to our NLM/NCBI staff? Vislava Tylman, MLS Goldblatt Medical Library Cleveland Clinic Florida 2950 Cleveland Clinic Blvd. Weston, FL 33331 Phone: 954-659-5531 Fax: 954-659-5532 -----Original Message----- From: Medical Libraries Discussion List [mailto:[log in to unmask]] On Behalf Of Julie Stielstra Sent: Wednesday, November 24, 2010 10:05 AM To: [log in to unmask] Subject: Docline issues? This has been going on for weeks and repeated messages to Docline help have not resolved them. Is anyone else experiencing: (1) Cannot order articles by retrieving cites in PubMed, whether as a straight PubMed search or using Citation Matcher. I can search and retrieve the citations, but when I select them, click Send To - Order - Order Articles, the screen goes to blank white for several seconds, then displays the generic "Internet Explorer cannot display this page." Requests are not processed. My workaround has been to copy the Unique ID numbers from the retrieved citations and paste them into the order-by-Unique-ID method. BUT... (2) I cannot enter more than three unique IDs into the request box. The system will retrieve the citations fine, but then hangs at the "Working on requests, please wait..." step and may (or may not...) process one or two requests. Sometimes it actually does process SOME of them, but you have to look at the Status module to figure out which ones went through and which didn't. If I enter no more than three IDs at once, it will USUALLY run them... but when I had a list of 97 articles to request, I was NOT a happy camper entering them two or three at a time (took me all bloody afternoon!). Docline reported to me that they are aware of this issue, that it seems to be a timing-out problem, but it still hasn't been fixed. All my browser settings are according to Docline requirements, and we are locked into IE 7 so I cannot use any other browser. Anyone had these problems and figured out how to fix?? Have a lovely Thanksgiving, all! -- Julie Stielstra, MLS Manager, Knowledge Resource Library Central DuPage Hospital 25 N Winfield Rd Winfield, IL 60190 phone 630-933-4536 fax 630-933-4530 email jstielstra [ at ] gmail.com "Never...be mean in anything; never be false; never be cruel. Avoid those three vices...and I can always be hopeful of you." -- Betsy Trotwood to David Copperfield (Charles Dickens) =================================== P Please consider the environment before printing this e-mail Cleveland Clinic is ranked one of the top hospitals in America by U.S.News & World Report (2009). Visit us online at http://www.clevelandclinic.org for a complete listing of our services, staff and locations. Confidentiality Note: This message is intended for use only by the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. 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