I looked into Bomgar originally, but got diverted by the SAA group
and the fact that Simplehelp was already deployed, if not up to our
security standards at the time.
I couldn't see much of a difference in functionality between the two
and Simplehelp is literally $295.00 plus the cost of server
support. Bomgar is much much more expensive and is licensed in a
way that makes it more expensive the more we use it.
On 1/21/2011 9:49 AM, John K. Cooley wrote:
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Some of my colleagues from other Extension units around the
country have been using Bomgar appliances.
It is a box that is housed at a central location ( ie: technology
park?) and allows any number of simultaneous remote sessions
(depending on licensing, of course). It does not require any
prior software installs, and is started with the real time
download of a small file on the remote system. Reboots, reboots
in safe mode are supported without loosing the session. File
transfers, running ipconfig, and screen resolution adjustments are
supported as well. I currently use Ultr@VNC via VPN, but it does
have its limitations. I would love to have a Bomgar unit housed
on campus that we all could and possibly cost share....
On 1/20/2011 10:59 AM, Rob Ryan wrote:
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CHWB is a mostly-Windows world with offices distributed all over
campus. I occasionally have the need to access users'
workstations remotely for tech support purposes. But Windows
Remote Assistance can be troublesome for some users to initiate
and I've encountered repeated frustrations since I moved to
Win7. I'm ready to try something else.
Past IT-DISCUSS threads have lead me to try UltraVNC (sluggish)
and Teamviewer (which also supports a presentation mode).
SimpleHelp is cheaper than Teamviewer but has some features I
don't need (customer queueing) and requires some level of server
management that I don't really want to spend time on.
Two questions before I go ahead and shell out for Teamviewer:
1. Any other product recommendations?
2. Is ETS is considering a site-wide solution that could be used
by all central and distributed support offices? (if so, I might
Information Technology Professional
University of Vermont Extension
CAS IT Admnistrator
UVM College of Arts and Sciences