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Sorry for cross posting!

Friends you might want to promote this at your facilities!  

Julia M. Esparza, MLS, AHIP
Clinical Medical Librarian
LSUHSC - Shreveport, LA
[log in to unmask]
318-675-4179

From: Agency for Healthcare Research and Quality (AHRQ) [mailto:[log in to unmask]] 
Sent: Tuesday, February 15, 2011 8:18 AM
To: Esparza, Julia M.
Subject: Free Webinar on CAHPS Item Sets that Address Cultural Competence and Health Literacy

Using CAHPS Item Sets that Address Cultural Competence and Health Literacy 

A Free Webcast 
Tuesday, April 5, 2011 
1:00 - 2:30 pm E.T. 

For information about this Webcast and to register, visit 

http://event.on24.com/r.htm?e=284726&s=1&k=D39139A7BBAD10290257D51C2B4ADC9A&partnerref=gvde1 

You're invited to a free Webcast to better understand what you can gain from incorporating supplemental items on health literacy and cultural competence into the CAHPS Clinician & Group Survey. During this 90-minute live event, you can learn: 

* Why health literacy and cultural competence in delivering quality health care are important and how they support achieving objectives related to prevention, chronic care management, and reducing health care disparities. 
* How you can use the CAHPS Cultural Competence Item Set to assess how well providers bridge barriers to communication and understanding that stem from racial, ethnical, cultural, and linguistic differences. 
* How you can use the CAHPS Item Set for Addressing Health Literacy to assess providers' activities to foster and improve the health literacy of patients. 

You can also ask the speakers to respond to the issues that most concern you. 

Who should attend? 

* Organizations interested in improving patients' health literacy and the cultural competence of health care providers. 
* Organizations interested in measuring and reporting quality at the level of medical groups and individual clinicians, including medical groups, health plans, health systems, and survey vendors. 
Learn more 
* Read about the CAHPS Item Set for Addressing HealthLiteracy. 
* Read about the CAHPS Cultural Competence Item Set. 

If you have problems accessing the Web site or cannot register online, please contact the CAHPS User Network at 1-800-492-9261 or send an e-mail to [log in to unmask] 
________________________________________
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This service is provided to you at no charge by theAgency for Healthcare Research and Quality (AHRQ). 
Agency for Healthcare Research and Quality (AHRQ)  540 Gaither Road  Rockville MD 20850  301-427-1364