Hey Joan, 
I feel your pain. . . Try these. . . 
ScienceDirect Electronic Support 
360 Park Ave. South 
New York, NY 10010 
Email: [log in to unmask] 
Toll-free telephone: +1 (888) 437-4636 (Option.1) 
Local: +1 (212) 633-3730 (Option.1)

Elaine Alligood, MLS
Informationista & Chief Library Service
VA Boston Healthcare System 
What do You Need to Know Today?
Click VALNET for a VA Librarian

-----Original Message-----
From: Medical Libraries Discussion List [mailto:[log in to unmask]] On Behalf Of Yanicke, Joan
Sent: Tuesday, July 26, 2011 8:43 AM
To: [log in to unmask]
Subject: ?ScienceDirect non-response

Good Morning All,
We have a print plus online subscription to Lancet via ScienceDirect, and we have been having trouble with the electronic access for several months. The ScienceDirect rep has been non-responsive and I am not sure if there is a more responsive person in the company that I can turn to. Does anyone in the New England area have the name and contact info for someone with a proven track record of answering when you call or email them? This is getting ridiculous.


Joan Yanicke, MALS, AHIP
Medical Library
St. Vincent Hospital
123 Summer Street
Worcester, MA 01608
Voice 508.363.6117
Fax 508.363.9118
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