I've run across this too, and like Kitty, do not remember what school was involved. I had this happen in the late '90's into 2002, and attributed it to early start-ups. It may have been more about the students being clueless (as Kitty points out), but that doesn't change the fact that a librarian is trying to help a student access materials "out there in cyberspace", and it can impact our ability to serve our primary patrons. Monica Corcoran, MLIS Medical Librarian Deaconess Hospital 600 Mary Street Evansville, IN 47747 812-450-3385 812-450-7255 (fax) -----Original Message----- From: Medical Libraries Discussion List [mailto:[log in to unmask]] On Behalf Of Warner, Kathleen M Sent: Thursday, July 28, 2011 10:45 AM To: [log in to unmask] Subject: Re: ILL and Ethics Sorry I don't remember the name of the school. The students who visited were clueless about resources -- so if they had a library they didn't know about it, or how to use one. I like to help people, but I don't always have the time to start from square one. And of course our first duty is to our own employees. Kathleen M. (Kitty) Warner, MLS, M.Ed. Manager, Health Sciences Library Hennepin County Medical Center 701 Park Avenue Minneapolis, MN 55415 (612) 873-2714 -----Original Message----- From: Medical Libraries Discussion List [mailto:[log in to unmask]] On Behalf Of Catherine Arnott Smith Sent: Thursday, July 28, 2011 10:14 AM To: [log in to unmask] Subject: Re: ILL and Ethics On 7/28/2011 10:02 AM, shannon clever wrote: > It may not be either. You have to factor in convenience which may include location and/or access to the resources. Many people are now doing distance learning. How many of us find it difficult as professionals to keep up with every change that happens in the various search interfaces. > Oh, yes, Shannon -- I agree -- there are obviously lots of reasons students might hit up their local public libraries, and convenience is a big one. I just wanted to point out that these public librarians themselves felt they faced a real ethical dilemma similar to the one Donna Beales is describing for her hospital library. Namely: Where's the best place for the patron to be asking for ILLs? The librarians I talked to really did believe that some of these people didn't know that they had library resources available to them as students. Simple finger-pointing was not going to educate those patrons; they needed a 10-minute PowerPresentation on "Libraries 101: All The Different Kinds There Are and What They Can Do For You." Kathleen Warner wrote "What really steams me are the for-profit colleges with NO library. They expect their students to pay these exorbitant prices and then scrounge around for resources." I teach a lot of distance classes myself and took part in the accreditation process for the first distance program accredited in the state of New York (at Syracuse University). That was in the mid-2000s and the program itself had been around for almost a decade at that time. Library resources was a piece of the total institutional picture that the accrediting team looked at very, very carefully. At least in New York. So I've been puzzled myself how the for-profits get away with the sort of behavior Kathleen Warner is describing. -- Catherine Arnott Smith, PhD Assistant Professor School of Library and Information Studies Room 4255 Helen C. White Hall 600 N. Park Street, Madison, WI 53706 Phone: (608) 890-1334 Fax: (608) 263-4849 My personal website: https://mywebspace.wisc.edu/casmith24/web/ *** The machine does not isolate us from the great problems of nature but plunges us more deeply into them.(Antoine de Saint-Exupery) *** Music is neither old nor modern: it is either good or bad music, and the date at which it was written has no significance whatever. (Peter Warlock - The Sackbut - 1926) -------------------------------------------------------------------------------------------------------------------- This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. Any views expressed in this message are those of the individual sender, except where the sender specifies and with authority, states them to be the views of Deaconess Health System. If you have received this email in error please notify the originator of the message.