It accepted my password from when I installed PGP WDE and is now decrypting.

Tim

On 8/12/11 2:28 PM, David Todd wrote:
[log in to unmask]" type="cite"> Sam,

    I'm pretty sure I created the recovery CD after my hard drive got corrupted by one of those update failures.

On 8/12/11 2:03 PM, Sam Hooker wrote:
[log in to unmask]" type="cite">
On 20110812 13:57 , James, Pamela M wrote:
Have you tried the PGP recovery cd for macs?
http://www.symantec.com/business/support/index?page=content&id=TECH149559
Has anyone used this successfully after-the-fact? My reading is that the
recovery CD needs to be created before the disk is encrypted. I'd love
to know, otherwise.


Cheers,

-sth

--
Sam Hooker | [log in to unmask]
Systems Architecture and Administration
Enterprise Technology Services
The University of Vermont


-----Original Message-----
From: Technology Discussion at UVM [mailto:[log in to unmask]] On Behalf Of Tim Raymond
Sent: Friday, August 12, 2011 1:37 PM
To: [log in to unmask]
Subject: problem with Macbook Pro -- perhaps PGP?

I have a user's Macbook Pro with PGP that will not boot.  After 20 - 30 seconds of showing the apple, it shows a circle with a diagonal line through it.  I booted up with a 10.6.2 DVD hoping to run Disk Utility and check the disk, but on startup it says it can't install on the hard disk and gives two choices, Restart or Restore from Backup. 

This Mac has lots of user data files that need to be saved.

Does anyone have any suggestions?

Thanks.

Tim

--
Tim Raymond
CEMS-CF Manager
233 Votey
The University of Vermont
Burlington VT 05405
(802) 656-0508

-- 
Tim Raymond
CEMS-CF Manager
233 Votey
The University of Vermont
Burlington VT 05405
(802) 656-0508