I hate to say it, but candy. Fill out the survey, get a Snickers. * For our rollout of Nursing Reference Center, I had staff send me a pdf copy of an article from a search via email. We had the contest advertised on the INTRANET and flat screen in cafeteria. Each email was copied into a list and entered into a drawing. I had $20 gift cards for grand prizes from the library budget ($100), some jump drives from the vendor, mouse pads etc as other giveaways. After 20 days I drew from the list (I just printed & cut the names, folded and had a neighboring office pull names from a basket. The winners were announced on the INTRANET. It did get about 70 participants and everyone that entered ended up with some prized. * The university libraries have been successful when they give away to survey participants only I-pods sort of a raffle where two or three are given away. They take a pictures and write an article and post it with pictures on the library web site. Perhaps I-pads and/or Kindle Fire would also recruit participants. * In terms of motivators, I would suggest food, food and food. Docs and especially residents and fellows like free food, so I'd consider things like a Starbucks gift card or even a reasonable chance at one. Or any other free food items that you can think of.... * We try to survey only 1 time every two years. We keep surveys fairly short. We provide online and print options, so they may fill it out based on user preferences. We give the survey and/or a slip with the online survey link personally to library users. We do organization-wide notifications/links to the survey in the organization newsletter. We have prize draws. I think the key (for us) is to make sure users know why we are surveying and what will come out of the survey - i.e. "What's in it for them?" - we put out information on changes we are making to services or collections or whatever based on survey results. It lets users know we actually used the information which means their voices are being heard. HOWEVER - we are a small organization. There are only about 400 users (I support a Public Health unit) so I can personalize (put a face) on the process to a large degree. I don't know how well my methods would translate to a larger organization. I can tell you I've had response rates in the 70-80% range. * the only two things that have proven even moderately successful in our institution: 1) survey the exiting residents who need our signature to clear them from payroll and to leave or 2) survey people one on one, being really nice to them, helps with developing relationships too. * I have not done this, but when nursing wants a really heavy survey response, once they return the survey they get a raffle ticket. The prizes are usually gift baskets. Seems to work quite well. * Bribes help. Maybe enter all participants in a drawing for a desirable prize? We got a good response to our most recent user survey by giving away a Kindle as a grand prize. * The start [of the trial] was not encouraging - I emailed my boss (VP of Medical Affairs) and the director of our medical staff office to tell them about it and solicit their input, opinion, suggestions, whatever. Neither one of them responded all, so I figured I'd be on my own. So be it. I decided right off that I was NOT going to mass-market this, but rather invite a "select group" of users who I know from experience are tech-savvy and interested in searching the evidence base. I hand-picked a list (perhaps easier for me as a solo librarian in a community hospital where I personally know them) of about 45 people, a mix of physicians (the target for this product) and advanced practice nurses and nursing educators (because they are totally into evidence-based practice!). I crafted an email describing the product and why I thought they'd be good evaluators, and asked them to let me know if they wanted to sign up, and encouraged them to invite anyone else they thought would be interested. I sent that out this morning, and have so far gotten 10 interested responses, including one invited by one of the original invitees. I'm thinking that's pretty great! I think with a defined group, it will be easier for me to "nag" them a little with emails and ask / remind them about actually doing what they said they wanted to do. So that's where I am right now with this, and we'll see how it goes! I've had the same problems with "mass" trials, sending out general e-blasts, putting up signs in the docs' lounge, etc. - just no response. Maybe people like feeling "special..." ;-) We'll see. * Participation is challenging, I know. One of the best ideas is to recruit advocates who can help you reach their colleagues. This worked when I recruited our Chief Academic Officer to solicit clinicians' feedback on DynaMed vs UTD. I had had a poor response rate up until I got him involved and then responses were overflowing. If you have a library committee in place, they should also help you recruit participants. Approach the nursing director, hospital administrator, etc - they won't say no and it does help. Incentives work, too - like a free lunch (if you can get the vendor to pay for it). Good Luck - and keep trying! * One key is to generate fun and excitement - for a "limited time" period. If you can entice them to want to participate (take a photo or win a prize), that is a gateway to a few minutes of their time for a short hands-on demo. Offer a short list of "topics" so they can choose what is relevant to their needs. Free food and a hands-on demo - outside of the library facility (go to them) -- may work in your situation as well. Would you be able to offer a free coffee (or chocolate) break - for a week? (Or, every day with "day" in it! - make them stop, think & smile a moment.) Small gifts/prizes and a raffle attract participants to outreach events. Maybe the vendor can help with those? We entice nursing students to participate in library instruction by producing "themed events". We raffled (to collect names and stats) branded drink containers and lunch bags - got 59 participants in two half-days (about 8%). About 6 students followed up with 30-60 minute training appointments; we hooked them into learning more! The branded items were extras from staff award events. I asked NLM for 100 each of free pens, carabiner-clip highlighters, sticky pads, and bookmarks (for the PubMed/Medline demos) for a recent "Learn Research Tricks, Get Treats" event; core materials are attached. For us, the ripple effect continues; we had students tell us what they learned in last year's event and tell their friends to see us for help. So we "throw a small rock in the events pond" 3 times per semester - to introduce ("Welcome"), teach tricks, and congratulate (Finals Study Break - coffee/water/fruit/snacks). Our only event costs are staff time, color printing, and candy/snacks. Otherwise, invite yourself to staff/administrator meetings and become a guest speaker to demo the product (and take gifts or treats to trade for a survey response). Melissa Spangenberg, MLIS Electronic Resources Librarian Hollis Health Sciences Library Winthrop-University Hospital 259 First Street Mineola, NY 11501 (516) 663-8197 [log in to unmask] ----- The information contained in this e-mail is confidential, privileged, or otherwise protected from disclosure. It is intended only for the use of the authorized individual as indicated in the e-mail. 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