Okay, so this is a new version of an old problem.  There are ways to 
remove the PGP components that we don't want in the product.  If I 
recall correctly, the procedure is to modify the registry here:

HKLM\Software\PGP Corporation\PGP\
(or HKLM\Software\Wow6432Node\PGP Corporation\PGP\ or 64-bit Windows)

where you will disable the mail-related components of PGP by setting the 
"PGP_INSTALL_NOTES" to "0".  You then need to re-install PGP from the 
command line following the directions here: 

I will try to put together a script and installer that will take care of 
these steps automatically.  This will treat the symptoms without 
addressing the actual problem, which is that your PGP Client likely is 
not communicating with the PGP Universal Server to get fresh policy.  If 
it were, the client would be informed to disable the mail component, and 
you would not be seeing this error.  However, treating the root cause 
will require us to open a support case with PGP, and again we likely 
would need to borrow the affected computer for a bit, so I am content to 
simply find a workaround for the problem if that works for you.


On 2/28/2012 9:17 AM, Mickey Mossey wrote:
> This machine has been built and using the PGP software for probably 
> close to two years.
> On 2/28/2012 9:16 AM, J. Greg Mackinnon wrote:
>> That is not it.  That error comes up whenever the PGP mail module 
>> becomes active.  PGP is doing a reverse lookup on the imap server to 
>> which Thunderbird is connecting.  The mail module is not supposed to 
>> be active, but it has switched on in the past on systems that have 
>> not yet enrolled with the PGP Universal server.  Has this system 
>> enrolled yet?
>> -Greg
>> On 2/28/2012 8:56 AM, Benjamin Coddington wrote:
>>> Is Thunderbird set up to connect to "" instead of 
>>> ""?  That might cause this problem.
>>> Ben
>>> On Feb 28, 2012, at 8:24 AM, Mickey Mossey wrote:
>>>> I have a user that got this popup on their machine this  morning 
>>>> when logging into Thunderbird.  Thoughts?
>>>> <jbfgcadd.png>
>>>> -- 
>>>> Mickey Mossey
>>>> Senior Associate Director of Information Technology
>>>> Programming / System Administration
>>>> University of Vermont Foundation
>>>> Personal Line:   802-656-4133
>>>> IT Main Line:    802-656-8310
>>>> UVM Foundation Website:
>>>> UVM's Alumni Website: