Hi Helen,

Remember, it's an INBOX quota only; there is no quota on other folders.  The INBOX quota is essentially there to encourage users to maintain their mailboxes, so that we don't have to keep buying the (rather expensive) storage required for it.  I'm sure you knew this already, but I'm re-stating it for other readers.

The back-end IMAP servers are currently being upgraded to new versions of hardware and software, but because it is a concurrent upgrade, with the primary goal being no noticeable downtime, it is slow going.  Once that upgrade is complete, and we have some performance measurements, we'll be able to plan for an INBOX quota increase.  The trade-off is INBOX size versus fast disk storage costs and perceived performance.  I'll bet you have experienced the poor performance of having a 2GB Trash folder.

Every couple of years we increase the INBOX quota.  The last one was in June 2010 when we went from 50MB to 100MB, so we're due for one before very long.


On 02/03/2012 06:56 AM, Helen Read wrote:
[log in to unmask]" type="cite">I have always had Thunderbird set to purge on exit, and I close it on one or two computers most days.There are other things I greatly dislike on the new Webmail (the lack of clickable next/previous in the GUI is still deeply bothersome for me) but at least now I've gotten rid of the marked-as-deleted messages in the Inbox, which I just hate. If I delete something, I don't want to see it in my Inbox.

As for the "why am I over my Inbox quota" problem, this raises the question why our quotas are so darn small in this day and age, and if there are any plans to increase it.


On 2/3/2012 6:18 AM, Andrew Hendrickson wrote:
Well okay, but note that this setup may cause mysterious "why am I over my Inbox quota" problems if Thunderbird isn't set to purge on exit (or as some of my clients do, never quit Thunderbird).  I would imagine that the mail client on the phone would have similar settings.

I actually like to see the messages marked for deletion in Webmail as it gives me direct feedback on where I stand.

On Feb 2, 2012, at 10:19 PM, Helen Read wrote:

OK, the Virtual Trash works nicely. Messages deleted in Thunderbird or my Android phone go into the normal Trash folder, messages deleted in Webmail are sent to the Virtual Trash.  All deleted messages are gone from my Inbox, which is what I was after.


On 2/2/2012 3:36 PM, Scott Dellinger wrote:
Now, mail client behavior:
    - Apple's and iPhones/iPods: "Deleted" messages are moved to the trash folder, usually named "Deleted Messages".  Any messages marked deleted in a mailbox are just not displayed.
    - Thunderbird: Depending on your settings, one of: a) "deleted" messages are marked deleted and left in place, b) "deleted" messages are marked as deleted, a copy of the "deleted" messages is put in the trash folder, and messages marked deleted are not displayed, or c) deleted messages are immediately purged.
    - IMP (our webmail software): Depending on your settings, one of a) "deleted" messages are marked deleted and left in place, b) "deleted" messages are moved to the trash folder, or c) "deleted" messages are marked deleted, hidden from the display, and a "Virtual Trash" mailbox shows up that, when clicked, performs a search and displays all messages marked deleted from all folders that are being watched for new messages (by default, that's just the inbox).  If you are using the trash but not "virtual trash", messages marked deleted by some other mail client will be displayed.
    - pine (yes, we have a few pine users still): "deleted" messages are marked deleted and left in place.  I believe this is configurable, but this is the norm.

With all that, you'll end up with some inconsistency.  For example, you can't delete a message in pine and then undelete it from an iPhone, because an iPhone won't display messages marked deleted.  Choosing the most similar behavior you can in all your clients is about all you can do.  With our webmail software, I kind of like the virtual trash (enable trash and select "Virtual Trash" in the folder selection drop-down), with the caveat that messages deleted from some other clients would end up in separate "Trash" or "Deleted Messages" folders.

Helen Read
Senior Lecturer
Mathematics&   Statistics
University of Vermont

Jim Lawson
Systems Architecture & Administration
Enterprise Technology Services
University of Vermont
Burlington, VT USA