 |
 |
Good morning, Yesterday we experienced bad performance in Peoplesoft pretty much all day. We had applied some minor maintenance and when we experienced the performance issue we naturally assumed that the maintenance was the cause and we backed that maintenance out. But... performance was still bad. Turns out the root cause was a degradation in performance of one of the large storage nodes (SANS) where we host our Peoplesoft ORACLE databases. A longstanding software defect finally bit us. SAA had been upgrading this software on other SANS in a rolling fashion which is standard procedure to minimize risks. This array must have realized it was going to be repaired soon and decided to cause as much trouble as it could before then. SAA worked with IBM through the night and we believe all is well at this point. Again, we apologize for failing to prevent this disruption in service. While we believe all is well at this point, should you experience any performance issues with Peoplesoft, please send me an email. mailto:[log in to unmask] Keith Kennedy Director Enterprise Application Services Michael Grundhauser Director Database Services