A Waitsfield Champlain Valley Telecom engineer was in discussion with a Connect5 engineer to resolve the issue of undelivered phone messages, but something or somebody on Connect5 did not continue the conversation. Connect5 feels that it is a closed ticket. Our district is looking for other solutions. Connect5 has provided poorer service than its predecessor, AlertNow. If anyone out there has WCVT as a service provider, please recommend an emergency alert system that you find works well with WCVT. Steve Jarrett District Technology Supervisor Chittenden East Supervisory Union 802-858-1729 On Tue, Dec 17, 2013 at 8:26 AM, Melissa Hayden-Raley <[log in to unmask]>wrote: > Hi all -- > Digging up an email from a few months ago. Steve J - I was wondeirng if > you or Michael or anyone else who was experiencing this has found any > resolution with your providers? We have held off our upgrade to Connect5 > because of these concerns. > Thanks! > --Melissa > > School Information Technology Discussion <[log in to unmask]> writes: > >This is typically a result of VoIP service call delivery that many > >notification providers use because it’s significantly less expensive > >for them to send out calls; the drawback is less reliable call delivery. > > My understanding was AlertNow had a hybrid system (VoIP/ISDN), but > >I am not sure how they determined if the calls would be sent VoIP vs. > >ISDN. This is an “under the hood” feature that many people don’t > >think to evaluate, but can significantly impact service quality. > > > > > >Jennifer > > > > > > > > > >From: School Information Technology Discussion > >[mailto:[log in to unmask]] On Behalf Of Devino, Michelle > >Sent: Thursday, October 17, 2013 9:24 AM > >To: [log in to unmask] > >Subject: Re: Connect5 Alertnow > > > > > > > >Hello, > > > >We were AlertNow customers until this past summer, when we switched over > >to Alert Solutions Power Announcement. About a week ago we had a report > >of a call not getting to all parents and the call quality was > >garbled/choppy. At first, we assumed maybe it was a bad cell connection > >for one family, but the issue appeared to be more widespread. We > >contacted Power Announcement and their support team was able to reproduce > >the steps. They are looking into the issue, and they believed the issue > >to potentially be something on the provider end. > > > >In short, it appears this issue is something that is not necessarily > >specific to either Connect5 or Power Announcement, but hopefully > >something both can resolve with the providers. It was helpful seeing the > >post about this happening with Connect5 (sorry Connect5), but we had a > >number of users doubting our switch, due to the trouble with that one > >call. Now seeing this has happened to our “old” provider, is at least > >helpful to know it’s not just Power Announcement having this issue from > >time to time. > > > >Michelle M. Devino > >Data Manager > >Colchester School District > >[ mailto:[log in to unmask] ][log in to unmask] > >Direct: 802.264.5761 > >Help Desk: 802.264.5727 > > > > > > > >From: School Information Technology Discussion [[ > >mailto:[log in to unmask] ]mailto:[log in to unmask]] On Behalf > >Of Jarrett-CESU, Steve > >Sent: Wednesday, October 16, 2013 3:11 PM > >To: [ mailto:[log in to unmask] ][log in to unmask] > >Subject: Connect5 Alertnow > > > > > > > > > > > >We have been having issues with some people not getting phone calls from > >our emergency alert system, Connect5 (replaced Alertnow). > > > > > > > > > > > >Log shows they received it, but too many people are saying they did not > >get it, to believe its all user head space error. > > > > > > > > > > > >Anyone else having problems with it? Seems more prevalent in an area of > >one of telephone providers than another. > > > > > > > > > > > >Connect5 has blamed the victim in the past, but they are looking at issue > >again. > > > > > > > > > > > > > >Steve Jarrett > > > > > >District Technology Supervisor > > > > > >Chittenden East Supervisory Union > > > > > >802-858-1729 > > > > > > > >This e-mail may contain information protected under the Family > >Educational Rights and Privacy Act (FERPA). If this e-mail contains > >student information and you are not entitled to access such information > >under FERPA, please notify the sender. Federal regulations require that > >you destroy this e-mail without reviewing it and you may not forward it > >to anyone. > > > > > > __________________________________________________________________ > CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is > for the sole use of the intended recipient(s) and may contain confidential > and privileged information. Any unauthorized review, use, disclosure, or > distribution is prohibited. If you are not the intended recipient, please > contact the sender by reply e-mail and destroy/delete all copies of the > original message. > -- This e-mail may contain information protected under the Family Educational Rights and Privacy Act (FERPA). If this e-mail contains student information and you are not entitled to access such information under FERPA, please notify the sender. Federal regulations require that you destroy this e-mail without reviewing it and you may not forward it to anyone.