A first time experience for me, purchased a spiffy new Plantronics m-50 Bluetooth headset for my cell phone from Amazon. The device did not seem to perform, called Plantronics tech support the mystery deepened when key markings were missing from the headset. After the tech questioned me repeatedly, I mailed them a photo it became clear that Amazon had sold me a counterfeit headset, and a DOA one at that. I'm returning for a refund meanwhile Plantronics has some serious questions for Amazon who very clearly represented the products as being genuine. http://www.amazon.com/dp/B005IMB5NG/ref=pe_385040_30332200_TE_item Watch out if you use Amazon. -R -- Roger Bombardier Jr. The University of Vermont Enterprise Information Technology Professional University of Vermont -- ETS -- Client Services [log in to unmask] Office Phone: (802) 656-7744 Operating Hours: 08:00 -- 16:30 M-F UVM is subject to the Vermont Public Records Act and communications to and from this email address, including attachments, are subject to disclosure unless exempted under the Act or otherwise applicable law. "In times of universal deceit, telling the truth will be a revolutionary act." -George Orwell