Amy is describing the reality we are struggling with. I believe tech support/network admins have a responsibility to understand the challenges that teachers face integrating technology into instructional practice and to be empathetic to their evolving roles. So, I'm not condoning traditional techs who are viewed as isolated, non-communicators who treat their users condescendingly. RNESU will continue to expect their tech support personnel to work directly with teachers, and students, when the situation warrants.

I wholeheartedly agree that Technology Integration endorsements are extremely valuable and integrating technology goes way beyond just know how to do something. I would love for our district to have a technology integration position. Truth is, when we did advertise a full-time position for integration we were unable to fill it. I spoke with others at Vermont Fest recently, who are having the same problem.

What's the solution?

Susan Briere
Coordinator, IT Services
Rutland Northeast Supervisory Union
(802) 247-5757

On Mon, Nov 24, 2014 at 9:57 AM, Amy Hoffman <[log in to unmask]> wrote:
I am a member of the team that this person will be joining.  Our district does not have a position that specializes in technology integration, much as we would like to have one.

We all do some of everything.  Not just network administration.  Not just Windows support.  Not just multimedia support.  And we all end up doing some integration stuff, qualified or not.

The one thing we don't have to deal with is boredom!

On Mon, Nov 24, 2014 at 9:47 AM, Craig Donnan <[log in to unmask]> wrote:
All - 

I agree with Larry - schools thinking that they can combine these two roles successfully - integration - and tech support - when each has vastly different knowledges, aptitudes, temperamental needs, etc should not be confused.  I have seen it very rarely that a technology teacher role can effectively manage and plan complex networks.

I also think it is incorrect to place any kind of hierarchy as to value to the two roles - both are highly skilled, professional roles.  And - they are very different - I think the tech folks understand this, but perhaps not Principals, and I think we are essentially all in agreement here in this thread.

Craig

Craig Donnan, MA
Systems Administrator
Washington West Supervisory Union
340 Mad River Park, Suite 7
Waitsfield, VT 05673


On Mon, Nov 24, 2014 at 9:38 AM, Larry Dougher <[log in to unmask]> wrote:
Elizabeth,

Maybe RNESU needs a "tech support" position rather than a "tech integration" position (hence the 65/35 breakout).  Moreover, I would argue that "Windows Server 2008/2012, Window 7/8 desktops/laptops, Windows AD networking, and supporting mobile technologies. Experience with Linux servers and VMWare a plus" is more than just "simply knowing how to setup and use devices and apps."  Sounds more like a network/systems admin position.

My .02,

Larry Dougher
Chief Information Officer
Information Technology Services
Windsor Southeast Supervisory Union
127 State Street, Windsor, VT 05089
Email | Google+Twitter | LinkedIn | (802) 674-8336


On Mon, Nov 24, 2014 at 9:09 AM, Elizabeth McCarthy <[log in to unmask]> wrote:
Hi Susan,
I wonder when the role of "technology integration" shifted to "tech support" and IT? I don't mean to be pointing at just your job posting but rather to address the broader issue of the  "technology integration endorsement" as part of a teacher license, and the fact that it is not a requirement in schools. There is clearly a difference between "technology support" and "technology integration," those who have gone through the state license/endorsement requirements have a much deeper understanding and knowledge skill than simply knowing how to setup and use devices and apps. 
Again, sorry if it seems I'm pointing fingers, but I don't think admin and others are aware of the difference and the importance of not confusing those two roles.  


Elizabeth McCarthy, MAT
Digital Learning Specialist
Google Education Trainer


On Mon, Nov 24, 2014 at 8:36 AM, Susan Briere <[log in to unmask]> wrote:

Technology Support Specialist

Rutland Northeast Supervisory Union

Brandon, Vermont


Rutland Northeast SU is seeking a candidate with experience providing technical support for Windows Server 2008/2012, Window 7/8 desktops/laptops, Windows AD networking, and supporting mobile technologies. Experience with Linux servers and VMWare a plus.

Job requirements: administer and maintain local area networks, install, configure and maintain desktop/ laptop hardware and software, as well as support for iPads, Chromebooks, and Android tablets. The position is 35% technology integration, 65% technical support.

The successful candidate will provide support for teachers and students. Candidates must have excellent interpersonal skills, a good work ethic, and be a team player. This position supports multiple locations and requires a driver’s license, as well as the ability to lift/move equipment.

Please apply through schoolspring.com (should be posted this a.m.) or send letter of interest, resume, 3 current letters of recommendation and copies of current certifications to:

Susan Briere
Coordinator, IT Services
Rutland Northeast Supervisory Union
49 Court Drive Brandon, VT 05733

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