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The Polycom unit is the HDX 7000.

Our network router is Cisco, our firewall is hosted so I'm not sure exactly
what equipment they are using.



Ben Leslie
Technology Manager, BVSU
P: 802-375-2589 ext. 144
P: 802-375-6409 ext. 217

On Mon, Dec 15, 2014 at 12:48 PM, John Peters <[log in to unmask]>
wrote:
>
>  Are you using Cisco/Tandberg equipment?
>
>
>
> *John Peters*
>
> *Director of Technology*
>
> *North Country Supervisory Union*
>
> *121 Duchess Ave Suite A*
>
> *Newport, VT 05855*
>
> *(802)3345847 ext 2018 <%28802%293345847%20ext%202018>*
>
> *[log in to unmask] <[log in to unmask]>*
>
>
>
> *[image: Security+_CE_Small1]*
>
>
>
> *From:* School Information Technology Discussion [mailto:
> [log in to unmask]] *On Behalf Of *Leslie, Ben
> *Sent:* Monday, December 15, 2014 10:25 AM
>
> *To:* [log in to unmask]
> *Subject:* Re: LNV Connection Issue
>
>
>
> Morgan,
>
>
>
> I'm still having issues connecting, there is still the issue with the
> gatekeeper and when I try connecting to the LNV bridge, I get this message
>
>
>
> "Your call could not be completed because the call was routed through an
> intermediate network that does not service the far site.  Contact your
> network admin for assistance"
>
>
>
>
>
> Any suggestions?
>
> Thanks
>
>
>   Ben Leslie
>
> Technology Manager, BVSU
>
> P: 802-375-2589 ext. 144
>
> P: 802-375-6409 ext. 217
>
>
>
> On Wed, Dec 10, 2014 at 10:15 AM, Ecklund, Morgan <
> [log in to unmask]> wrote:
>
>  Hey Ben,
>
> Sometimes the transformations do cause problems. If I remember correctly
> not for registrations. I think I have a document that Paul G. penned about
> this..
>
> Let me see if I can find it…. Sorry not sure why I felt like needed to add
> that pause.
>
> Here is what Paul says .. about 1 to 1 NATs and some sonicwall specific
> transformation, but all of the transformations cause issues. Usually not
> for registration though.
>
> Credit to Paul Garstki for this section..
>
> On the SonicWall, H.323 Transformations must be DISABLED. (It is enabled
> by default. Disabling it will not decrease security in any way.)
>
>
>
> You should NOT set up a NAT to the Polycom. You also do not need to open
> any incoming ports, as long as the firewall allows stateful OUTGOING
> connections both UDP and TCP (which would be the normal state). If you have
> set up a NAT, you should delete it.
>
>
>
> Make sure the settings on the Polycom are as I indicated below. You may
> want to hard reboot the Polycom with the power switch on the back.
>
>
>
> Polycom settings:
>
>
>
> Admin Settings --> Network --> IP Network:
>
> a. Use Gatekeeper: *Specify*
>
> b. Gatekeeper: *159.105.0.73*
>
> c. Enable H.460 Firewall Traversal: *checked*
>
> d. NAT configuration: *OFF*
>
> Fixed ports setting doesn't matter
>
>
>
>
>
> To test, try dialing 1800 on the Polycom. This should connect you to the
> LNV bridge menu.
>
>
>
> Let me know if you continue to have problems, and we'll take it farther
>
>
>
> I know I have more information I will keep digging.
>
> Morgan
>
>
>
>
>
>
>
> Morgan Ecklund
>
> Systems Administrator
>
> State of Vermont Agency of Education
>
> 802 479 1095
>
>
>
> *From:* School Information Technology Discussion [mailto:
> [log in to unmask]] *On Behalf Of *Leslie, Ben
> *Sent:* Wednesday, December 10, 2014 8:53 AM
> *To:* [log in to unmask]
> *Subject:* Re: LNV Connection Issue
>
>
>
> Morgan,
>
>
>
> I tried using the .74 address as the gatekeeper and still got the same
> message, prior to changing it, I saw that port 1719 was entered along with
> the original .73 address, I removed that and still had no luck connecting.
>
>
>
> I'm checking that any H.323 filter / H.323 transformations are disabled in
> our firewall but do you have any other suggestions?
>
>
>   Ben Leslie
>
> Technology Manager, BVSU
>
> P: 802-375-2589 ext. 144
>
> P: 802-375-6409 ext. 217
>
>
>
> On Tue, Dec 9, 2014 at 12:03 PM, Ecklund, Morgan <
> [log in to unmask]> wrote:
>
> 159.105.0.73 it the Pathfinder traversal server and is what you should
> register to.
> You can try to directly register 159.105.0.74 (actual Gatekeeper) see if
> it changes the message.
> Morgan
>
>
>
> -----Original Message-----
> From: School Information Technology Discussion [mailto:
> [log in to unmask]] On Behalf Of Ben Leslie
> Sent: Tuesday, December 9, 2014 11:53 AM
> To: [log in to unmask]
> Subject: Re: LNV Connection Issue
>
> Morgan,
>
> I don't have the LNV system setup right now but based on our old
> documentation the IP address we're using for the gatekeeper is either
> 159.105.0.73 or 159.105.0.70.
>
> Is there a new/updated gatekeeper I should be using?
>
>
>
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