This issue has been around the block before. Appears sporadic, and is then
corrected by various web browser updates.

Possible causes:
Gears / offline access
Being logged in on multiple accounts
and cache

In my case, I had the 'Google Doc white screen of death' happen using

Cleared the cache: No effect.
Was signed in on two accounts on one browser. Logged off one of them.
Problem solved.

We win,


On Mon, Oct 26, 2015 at 9:40 AM, Edith Fogarty <[log in to unmask]>

> We have had the same issue here with no firewall.  The biggest is when
> students are signed into Chrome on a Mac running 10.10.5, then logout we
> get a black screen with just an arrow.  Computers need to be force
> restarted.  I would love a solution to this!
> Edith Fogarty
> Technology Integration Facilitator
> Bradford Elementary School
> 143 Fairground Rd
> Bradford, VT 05033
> 802.222.4077 x208
> 802.222.5196 fax
> On Thu, Oct 22, 2015 at 11:28 AM, Bryan Thompson <
> [log in to unmask]> wrote:
>> All,
>> These problems started with one to two people, but now many people are
>> affected.
>> 1. Safari, even the latest and greatest version cannot view google docs.
>> The screen just comes up white. Firefox and Google Chrome work fine.
>> 2. When people use Google Chrome, Google Docs work fine, but when people
>> try printing, even if they have the correct cloud printer selected, the
>> google wheel of death (not apple circle of death) will spin while it tries
>> to open a preview of the document.
>> 3. When using Google Chrome, web pages will either stop loading, or when
>> a user tries to quit out of Google Chrome, Google Chrome will become
>> unresponsive for a long time, and eventually the user will have to force
>> quit out of the application.
>> Our authentication servers and document servers are running OS 10.9.5,
>> Mavericks. These problems started a month ago.
>> Any ideas?
>> Bryan
>> ♻ Please consider the environment before printing this email. ♻
>> Bryan Thompson
>> Technology Coordinator802-655-2555
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Adam A. Provost, MAT
Technology Integration - Partnership for Change Initiative
Burlington High School, Vermont <>

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