Anne

Here is the inside sales person I have been dealing with, my question in blue (based on this email thread) and his response.

Patrick VanTreese
Regional Sales Manager - Southeast
ASUS Computer International
Cell: 510.396.1843
[log in to unmask]

I have heard bad things about Asus tech support from colleagues, what can you tell me about that? 

Our tech support is outstanding. Since you are in education, you will get a dedicated person that you will work with on all of your claims and issues. There will be one person that will handle your account. You will have their direct email and phone, and they will be able to assist you with whatever you need. You wont be calling into a 1-800 number and getting a different person every time and having to explain to them the issue you are currently having or the history of your claims. See an example of what we provide to our schools in the “Union Parish School District” attachment


R

On Wed, Mar 23, 2016 at 3:06 PM, Anne B. Hilliard <[log in to unmask]> wrote:

How do we get a dedicated rep? As many times as I have had to call them I’ve never been offered this solution.

 

From: School Information Technology Discussion [mailto:[log in to unmask]] On Behalf Of Raymond Ballou
Sent: Monday, March 21, 2016 8:56 AM
To: [log in to unmask]
Subject: Re: ASUS Technical Support

 

this from the rep (as much as that is worth).
R

 

 

 

I have heard bad things about Asus tech support from colleagues, what can you tell me about that? 

Our tech support is outstanding. Since you are in education, you will get a dedicated person that you will work with on all of your claims and issues. There will be one person that will handle your account. You will have their direct email and phone, and they will be able to assist you with whatever you need. You wont be calling into a 1-800 number and getting a different person every time and having to explain to them the issue you are currently having or the history of your claims.

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--
Raymond Ballou
[log in to unmask]
South Royalton School
223 South Windsor Street
Royalton VT 05068
802-763-7740 x251
802-763-3233 fax

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