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Hi everyone, 
I tried the same fix that David Hoag relayed from Kent about signing out and restarting e-Butterfly and at first it did not work. 
"Clearing your cache" seems to do the trick. Here's how (I googled it): 1. Close all the windows in your internet browser but keep the browser open. For Macs (this is the only one I used, since I have a Mac), press Command-Shift-Delete. For Windows, press Ctrl-Shift-Delete. 
When I did that and restarted e-Butterfly, my observations were back and I was able to successfully submit an observation. 
Please let us know if you try this and are still having problems. 

Thanks, 
Susan Hindinger 

----- Original Message -----

From: "Martha Pfeiffer" <[log in to unmask]> 
To: [log in to unmask] 
Sent: Monday, July 25, 2016 11:01:14 AM 
Subject: Re: Using e-butterfly 

Website must be having a heat stroke. Kent is away until Aug 1st, so I guess we won't get any answers until then. 

Cheers, Martha 


On Monday, July 25, 2016 8:03 AM, Sue <[log in to unmask]> wrote: 




Well now I can't even get to a page to enter data! 
Sue Wetmore 

Sent from my iPod 

> On Jul 24, 2016, at 9:17 PM, Stewarts < [log in to unmask] > wrote: 
> 
> Au... contraire.... e-butterfly won't even let ME sign out... what about others? ruth 
> 
> 
>> On 7/24/2016 9:06 PM, David Hoag wrote: 
>> Below is an official explanation rec'd 10 days ago. 
>> It may still apply. 
>> Dave Hoag 
>> 
>> The reason you saw 0s across the board is that when you land on the 
>> eButterfly domain, our automatic sign out is not responding and you look like you 
>> are still signed in but in fact your are not and therefore not connected 
>> to the database, hence the 0s. Here is how you can fix it rapidly. 
>> -Go to www.e-butterfly.org 
>> -Click on the upper right on the webpage where your username appears and 
>> select the sign out option. 
>> -Sign back in and your account should back to normal. 
>> 
>>