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THANK YOU, Susan! I had no idea how to clear the cache either... but it's done and I'm in and have entered my records. Ruth On 7/25/2016 11:29 AM, Susan Hindinger wrote: > Hi everyone, > I tried the same fix that David Hoag relayed from Kent about signing > out and restarting e-Butterfly and at first it did not work. > "Clearing your cache" seems to do the trick. Here's how (I googled > it): 1. Close all the windows in your internet browser but keep the > browser open. For Macs (this is the only one I used, since I have a > Mac), press Command-Shift-Delete. For Windows, press Ctrl-Shift-Delete. > When I did that and restarted e-Butterfly, my observations were back > and I was able to successfully submit an observation. > Please let us know if you try this and are still having problems. > > Thanks, > Susan Hindinger > > ------------------------------------------------------------------------ > *From: *"Martha Pfeiffer" <[log in to unmask]> > *To: *[log in to unmask] > *Sent: *Monday, July 25, 2016 11:01:14 AM > *Subject: *Re: Using e-butterfly > > Website must be having a heat stroke. Kent is away until Aug 1st, so > I guess we won't get any answers until then. > > Cheers, Martha > > > On Monday, July 25, 2016 8:03 AM, Sue <[log in to unmask]> wrote: > > > > Well now I can't even get to a page to enter data! > Sue Wetmore > > Sent from my iPod > > > On Jul 24, 2016, at 9:17 PM, Stewarts <[log in to unmask] > <mailto:[log in to unmask]>> wrote: > > > > Au... contraire.... e-butterfly won't even let ME sign out... > what about others? ruth > > > > > >> On 7/24/2016 9:06 PM, David Hoag wrote: > >> Below is an official explanation rec'd 10 days ago. > >> It may still apply. > >> Dave Hoag > >> > >> The reason you saw 0s across the board is that when you land > on the > >> eButterfly domain, our automatic sign out is not responding and > you look like you > >> are still signed in but in fact your are not and therefore not > connected > >> to the database, hence the 0s. Here is how you can fix it rapidly. > >> -Go to www.e-butterfly.org > >> -Click on the upper right on the webpage where your username > appears and > >> select the sign out option. > >> -Sign back in and your account should back to normal. > >> > >> > > >