[log in to unmask]" type="cite">Hi everyone,I tried the same fix that David Hoag relayed from Kent about signing out and restarting e-Butterfly and at first it did not work."Clearing your cache" seems to do the trick. Here's how (I googled it): 1. Close all the windows in your internet browser but keep the browser open. For Macs (this is the only one I used, since I have a Mac), press Command-Shift-Delete. For Windows, press Ctrl-Shift-Delete.When I did that and restarted e-Butterfly, my observations were back and I was able to successfully submit an observation.Please let us know if you try this and are still having problems.
From: "Martha Pfeiffer" <[log in to unmask]>
To: [log in to unmask]
Sent: Monday, July 25, 2016 11:01:14 AM
Subject: Re: Using e-butterfly
Website must be having a heat stroke. Kent is away until Aug 1st, so I guess we won't get any answers until then.
Well now I can't even get to a page to enter data!
Sent from my iPod
> On Jul 24, 2016, at 9:17 PM, Stewarts <[log in to unmask]> wrote:
> Au... contraire.... e-butterfly won't even let ME sign out... what about others? ruth
>> On 7/24/2016 9:06 PM, David Hoag wrote:
>> Below is an official explanation rec'd 10 days ago.
>> It may still apply.
>> Dave Hoag
>> The reason you saw 0s across the board is that when you land on the
>> eButterfly domain, our automatic sign out is not responding and you look like you
>> are still signed in but in fact your are not and therefore not connected
>> to the database, hence the 0s. Here is how you can fix it rapidly.
>> -Go to www.e-butterfly.org
>> -Click on the upper right on the webpage where your username appears and
>> select the sign out option.
>> -Sign back in and your account should back to normal.