I am one of those people that if I didn't have bad luck I'd have no luck at all. If I had a nickel for every time our IT department said "I've never seen *that* happen before" I could have retired years ago. I'm also one of those people whose issue will NOT replicate itself when I call the Help Desk. Alexia Estabrook, MSLS Librarian 2, Medical Library Ascension | Providence-Providence Park Hospital 16001 West Nine Mile Rd. Southfield, MI 48382 ascension.org/Michigan T: 248-849-3294 F: 248-849-3201 [log in to unmask] -----Original Message----- From: Medical Libraries Discussion List [mailto:[log in to unmask]] On Behalf Of Truex, Eleanor Sent: Monday, February 06, 2017 2:20 PM To: [log in to unmask] Subject: CHAT: I Am Not a Tech Person or IS Can Sometimes Be a Hero I mean in general as well as in job title. I've learned a great deal, but a lot of stuff still baffles me. Had a patron today, who never has good luck with his tech/access/connections. We've both decided that he was marked out at birth for this special treatment (seriously, if it can go wrong or become confuddled, it will, if it's his phone/iPad or laptop). Anyway, he called this morning (nice guy; I dread his calls) and he couldn't get our remote access to work for him (again). This time it was his iPad, but then as we diddled about on the landline phone, his cell also decided to not allow him access, either. He had access on a computer, but not these devices. We went back and forth, trying different things, but truly, I had no clue (plus I'm not on site where he is today, so that added another layer of... "interest" to all this). We left it that he would call IS today and then, if that didn't work, I'd work with on-site IS tomorrow. We've been down this road before... He just emailed me. IS took a look and told him it was a cookies issue and took care of it. PHEW. Moving on, now... Do you have any IS hero stories to share? Eleanor Truex BSN, MLIS Medical Librarian, Lakeshore Region Presence Saint Francis Hospital 355 Ridge Avenue | Evanston, IL 60202 Office: 847.316.2460 Presence Saint Joseph Hospital 2900 North Lake Shore Drive | Chicago, IL 06057 Office: 773.665.3038 [log in to unmask]<mailto:[log in to unmask]> www.presencehealth.org<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.presencehealth.org_&d=CwIFAg&c=Rm3hRyxmymJgpBTCyRDm7Q&r=WwhniJezrvs3wzWDTauqRB9feC1LhCMnUYoMpKxLeRE&m=u7yc7LQ42Tfc0Yg2NXXNKxKS05xI2U-BI58DOwD0tl0&s=kkjr82O4mXBT2Nln8aDDDr-XYA8gxGFa_Boc6yHA6Fs&e= > CONFIDENTIALITY NOTICE: This email message and any accompanying data or files is confidential and may contain privileged information intended only for the named recipient(s). If you are not the intended recipient(s), you are hereby notified that the dissemination, distribution, and or copying of this message is strictly prohibited. If you receive this message in error, or are not the named recipient(s), please notify the sender at the email address above, delete this email from your computer, and destroy any copies in any form immediately. Receipt by anyone other than the named recipient(s) is not a waiver of any attorney-client, work product, or other applicable privilege.