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Not sure if this is your issue, but I’ve experienced it a handful of times and it was an bonafide hardware issue.
Mickey Mossey
From: Technology Discussion at UVM [mailto:[log in to unmask]]
On Behalf Of Mark Ackerly
Sent: Thursday, May 18, 2017 9:05 AM
To: [log in to unmask]
Subject: Re: Bitlocker
Potentially bad or reset TPM? I have had that occur in the past where the TPM for some reason reset and became disabled in the bios. May be something to look at.
Mark Ackerly, CISM | Information Security Officer
The University of Vermont
P: 802-656-1174 |
[log in to unmask]
From:
Technology Discussion at UVM <[log in to unmask]> on behalf of Helen Read <[log in to unmask]>
Reply-To: Technology Discussion at UVM <[log in to unmask]>
Date: Thursday, May 18, 2017 at 8:59 AM
To: "[log in to unmask]" <[log in to unmask]>
Subject: Bitlocker
I have a faculty member who has a one-year old Latitude E5570, Windows 10, domain joined. Yesterday morning she got the Bitlocker recovery screen. I got the recovery key and all seemed well, but
she emailed me late last night to say she turned the laptop off/on before leaving for the day to make sure she could get back in, and she was once again at the Bitlocker recovery screen. I am not at the office this morning, so I sent her to the Bitlocker self-recovery
so that she can log in and use the computer.
Meanwhile, any ideas what might be causing this and how to fix?
Helen Read
Senior Lecturer
Department of Mathematics & Statistics
University of Vermont