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Hi, 
I got a call from one of the students having problems with the computer in Williams.  Her netid is csmith64.  I just had her access her files via Fetch and she had no problems with that.
Katy Czar
UVM Tech Team

> On May 2, 2017, at 09:44, Andrew Hendrickson <[log in to unmask]> wrote:
> 
> Andrew, can I get some netIDs of these students offline?
>  
> They may have account issues
>  
> Andrew Hendrickson
> CAS IT Administrator
> UVM, College of Arts & Sciences
>  
> 802-656-7971
>  
> [log in to unmask]
>  
> To submit a request for service please use:
> http://footprints.uvm.edu/ashelp.html
>  
> From: Technology at <[log in to unmask]> on behalf of Andrew Frost <[log in to unmask]>
> Reply-To: Technology at <[log in to unmask]>
> Date: Tuesday, May 2, 2017 at 9:42 AM
> To: Technology at <[log in to unmask]>
> Subject: Zoofiles connection
>  
> I have several students unable to connect to Zoofiles in one of the Mac labs here in Williams—the machines auto mount when users login, and for some students they’re getting an error message “there was a problem…the sever may not exist or it is unavailable at this time. Check the server name or IP address, check your network connection, and then try again”
>  
> If I log into the same machine, my Zoodrive mounts without a problem. I’ve had the students try multiple machines, with the same result each time. They’re able to otherwise successfully log in.
>  
> If they try to direct the computer directly to their zoo drive using the finder, it fails to mount and ends up with a spinning wheel—
>  
> Any ideas as to what’s going on?
>  
>  
>  
>  
> Andrew Frost
> Photography and Digital Studio Coordinator
> Department of Art & Art History
> University of Vermont
> [log in to unmask]