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Assuming you're using gmail have you looked for any filters in AA gmail
settings?

-Eric

On Thu, Dec 21, 2017 at 11:11 AM, Keith Puffer <[log in to unmask]> wrote:

> Greetings!
>
> Looking for some help sleuthing on this one...
>
> One of the schools I support has an email attachment oddity that
> apparently only presents in an intermittent fashion and only between the
> Principal (P) and Admin Assistant (AA).
>
> P forwards an email with attachment to AA.  Sometimes, the attachment does
> not show when viewed by AA.  Seems no rhyme or reason as one would
> suspect.  Factors that we have looked at that don't cause regular
> un-received attachments:
>
>    - Type of file: May happen with pdf, doc, other...not consistent.
>    - Outside/inside of domain: Not consistent on whether original email
>    and attachment is sent from within our domain or outside.
>    - Manipulation: Doesn't seem to be consistent whether no action,
>    printing, saving, or other action causes the non-reciept of attachment.
>    - Does not present to ANY other users that I am aware of.
>    - ONLY presents from P to AA.
>    - If P downloads the original attachment then attaches the file to a
>    new email it ALWAYS is received.
>
> P is using updated Chromebook and AA is using new Mac iMac 10.12.6 and
> updated Chrome browser. This issue has been occurring for some time....
> Even earlier when P was using a Mac Book Pro and AA used older iMac, the
> issue presented itself.
>
> If I could only determine the commonality between failures...OR do you
> think that something like this could be truly random and inconsistent?
> Seems unlikely...?
>
> Thoughts?  What to look at next?
>
> I now realized that I had sent this out once quite a while ago and that no
> suggestions at that time were a "fix".
>
> I just thought you all could use a little bit of a mental challenge for
> the day...
>
> Cheers.
>
> Keith
>
> --
> Keith Puffer
> Technology Coordinator
> Harwood Unified Union School District
> 340 Mad River Park, Suite 7
> <https://maps.google.com/?q=340+Mad+River+Park,+Suite+7+Waitsfield,+VT+05673+802&entry=gmail&source=g>
> Waitsfield, VT 05673
> <https://maps.google.com/?q=340+Mad+River+Park,+Suite+7+Waitsfield,+VT+05673+802&entry=gmail&source=g>
> 802
> <https://maps.google.com/?q=340+Mad+River+Park,+Suite+7+Waitsfield,+VT+05673+802&entry=gmail&source=g>
> -583-7959
> Fax: 802-496-6515
>
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-- 
Eric Christie
Network Administrator
(802) 359-4713 ex 2236