Primary Research Group has published: Higher Education Inter-Library Loan
Management Benchmarks, 2018, ISBN 978-157440-508-8

The study presents data from 39 colleges and universities predominantly
from the USA but also from the UK, France, Spain, Denmark, Israel and New
Zealand, among other countries.  The 160+ page comprehensive study presents
detailed data on budgets, staffing, borrowing and lending, turnaround time,
technology use, consortia and partnerships, revenues and costs, eBook
lending, special collections lending, audio-visual materials lending and
much else.

The summary of main findings was written by Rachel Gordon, the Head of
Access and Collection Services and Senior Lecturing Fellow at the Duke
University Law Library.  Ms. Gordon also contributed some of the survey
questions.  Survey participants include but are not limited to: Ecole des
Ponts, the Naval War College, the University of Auckland, The Graduate
Center CUNY, United Nations DagHammarskjöld Library, Universitat
Politecnica de Catalunya, the University of Bath, the university of
Birmingham, the University of Haifa, the University of Kent, the University
of Washington, Washington University in St. Louis and the University of
Missouri, Kansas City.

Just a few of the report’s many findings are that:

•    The vast majority of respondents reported that ILL staffing has stayed
the same over the last three years.
•    Only 10% participated in international agreements or consortia.
•    For borrowing requests fulfilled through transfer of paper resources
by post or courier, the average turnaround time for articles is between 6
and 7 days and for books is between 7 and 8 days.
•    Fifteen percent of respondents use RapidILL
Data in the report is broken out by size and type of college or university,
for public and private institutions, by level of tuition, and for academic
and non-academic institutions.

For a table of contents, excerpt, and a complete participants’ list – or to
place an order – view the product page for this report on our website at:

Or view our general website at or call us at