In the dear old days of DRGs, I used to point out that if the librarian supplied info that permitted the patient to be discharged a couple days earlier than the DRG paid for, that was found income. All due, of course, to the magician in the library:>) HTH Lee Hover, D. Med. Hum. Lacey, WA -----Original Message----- From: Medical Libraries Discussion List [mailto:[log in to unmask]] On Behalf Of Ver Steeg, Jennie Sent: Sunday, December 30, 2018 4:47 PM To: [log in to unmask] Subject: hospital library ROI I work one day a week on loan from the college, helping the lone library assistant at the "medical center down the road." The Manager of Graduate Medical Education there asked me about typical measures of ROI for hospital libraries. I am more accustomed to measures of ROI for academic libraries, and just from poking around briefly, I'm trying to figure out where the medical center fits: it's not affiliated with a university, but does have several residency programs and students from Des Moines University do year-long clinical rotations there. Though the providers and residents do pursue grants and publication, they have not tracked what the library provides the researchers and the library assistant is not a part of the research teams, so there's no good way to look retroactively and say, "x library work resulted in X amount grant." The goals for the medical center focus on efficiency, patient safety, staff engagement, customer experience, nothing unusual, but I'd like to off! er her some measures of both literal return on investment in terms of dollars spent or saved on information resources and services, but then also other returns in experience for which we might be able to make a case. We can always punt and do the usual: "we got these via ILL, and if we'd had to pay for them separately they would have cost X" but that's a reductive way to look at value, and I want to present more options. I'll be poking around over the new year reading up on this. If anyone would like to share how ROI is measured in your hospital setting, I'm all ears and grateful! Jennie E. Ver Steeg Director of Library and Media Services Mercy College of Health Sciences 928 6th Ave. Des Moines, Iowa 50309 515-643-6612 ? This email and attachments contain information that may be confidential or privileged. If you are not the intended recipient, notify the sender at once and delete this message completely from your information system. Further use, disclosure, or copying of information contained in this email is not authorized, and any such action should not be construed as a waiver of privilege or other confidentiality protections.