Hi Ellen,
I had the same thing happen. I downloaded COUUNTER reports from several
publishers and all the December counts were zeroes. Any ideas, anyone?

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On Thu, Jan 2, 2020 at 10:13 AM Rothbaum, Ellen <[log in to unmask]>

> Good morning and Happy New Year,
> I received announcements from several journal publishers that use the
> Atypon Insights for COUNTER 5 statistics the December 2019 journal usage
> statistics were available.  However, when I downloaded the data, the
> December 2019 usage was missing, for reports in both COUNTER 4 and COUNTER
> 5 format.  This includes these publishers:
> American Health Association
> Health Affairs
> Mary Ann Liebert
> New England Journal of Medicine
> Radiologic Society of North America
> Regards,
> Ellen Rothbaum, MS, AHIP
> Medical Librarian
> St. Francis Hospital
> The Heart Center(r)
> Roslyn, NY  11576
> [log in to unmask]<mailto:[log in to unmask]>
> Telephone:  516-562-6673
> Fax:  516-562-6695
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