Typically, we have found that usage stats from journals are about a month behind. So December would be available at the end of January or beginning of February. However, if they emailed you or you got an announcement that they were available I would have expected them to be available. Perhaps the new year’s day holiday delayed things. I know when I went to get my EFTS report for December it wasn’t available today. EFTS reports are always available the 1st of the new month for the prior month. Michelle Michelle Kraft, MLS, AHIP Director, Cleveland Clinic Libraries [log in to unmask]<mailto:[log in to unmask]> 216-445-7338 From: Medical Libraries Discussion List [mailto:[log in to unmask]] On Behalf Of Jean Jenkins Sent: Thursday, January 2, 2020 12:51 PM To: [log in to unmask] Subject: [EXT] Re: [EXTERNAL] December 2019 Usage Statistic Issue Hi Ellen, I had the same thing happen. I downloaded COUUNTER reports from several publishers and all the December counts were zeroes. Any ideas, anyone? Regards, Jean [image: cid:[log in to unmask]] *Jean Jenkins* Clinical Librarian/CME Coordinator Our Lady of Lourdes Memorial Hospital 169 Riverside Drive Binghamton, NY 13905 607-798-5290 Fax: 607-798-5989 www.ascension.org<http://www.ascension.org> [log in to unmask]<mailto:[log in to unmask]> *One Mission. One Integrated Ministry. One Ascension.* *Visit the **Library Portal* <https://lourdes.idm.oclc.org/login?url=https://lourdes.tdnetdiscover.com/portal<https://lourdes.idm.oclc.org/login?url=https://lourdes.tdnetdiscover.com/portal>> *for all your information needs.* On Thu, Jan 2, 2020 at 10:13 AM Rothbaum, Ellen <[log in to unmask]<mailto:[log in to unmask]>> wrote: > Good morning and Happy New Year, > > I received announcements from several journal publishers that use the > Atypon Insights for COUNTER 5 statistics the December 2019 journal usage > statistics were available. However, when I downloaded the data, the > December 2019 usage was missing, for reports in both COUNTER 4 and COUNTER > 5 format. This includes these publishers: > > > American Health Association > Health Affairs > Mary Ann Liebert > New England Journal of Medicine > Radiologic Society of North America > > Regards, > > Ellen Rothbaum, MS, AHIP > Medical Librarian > St. Francis Hospital > The Heart Center(r) > Roslyn, NY 11576 > [log in to unmask]<mailto:[log in to unmask]<mailto:[log in to unmask]:[log in to unmask]>> > Telephone: 516-562-6673 > Fax: 516-562-6695 > [cid:[log in to unmask]] > CONFIDENTIALITY NOTICE: This email message and any accompanying data or files is confidential and may contain privileged information intended only for the named recipient(s). If you are not the intended recipient(s), you are hereby notified that the dissemination, distribution, and or copying of this message is strictly prohibited. If you receive this message in error, or are not the named recipient(s), please notify the sender at the email address above, delete this email from your computer, and destroy any copies in any form immediately. Receipt by anyone other than the named recipient(s) is not a waiver of any attorney-client, work product, or other applicable privilege. Please consider the environment before printing this e-mail Cleveland Clinic is currently ranked as the No. 2 hospital in the country by U.S. News & World Report (2017-2018). Visit us online at http://www.clevelandclinic.org for a complete listing of our services, staff and locations. Confidentiality Note: This message is intended for use only by the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. Thank you.