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I’m preparing a “cheat sheet" to email to my department which is largely a compilation of KB links. I figure by compiling the links i the order my folks are likely to need and putting it in their inbox them may help.

Matte Brittenham-Jones
Information Technology
UVM Bookstore
Pronouns: they, them, theirs & he, him, his

On Mar 19, 2020, at 10:39 AM, Andrew Hendrickson <[log in to unmask]<mailto:[log in to unmask]>> wrote:

I look forward to the glorious day when our faculty and staff actually look something up in the KB before asking us a question.  I find myself copying and pasting KB URLs all day long, but nobody seems to get the hint.

And I will add, as I’ve said before, Travis Bartlett and team have gone from no central KB at UVM at all to what I think is a world class resource.  I’ll bet that other educational institutions who share similar software with us are referring to our KB.  It used to be the other way around before.

Andrew Hendrickson
CAS IT Administrator
UVM, College of Arts & Sciences
802-656-7971
[log in to unmask]<mailto:[log in to unmask]>
To submit a request for service please use:
http://footprints.uvm.edu/ashelp.html

From: Technology at <[log in to unmask]<mailto:[log in to unmask]>> on behalf of Lynda Howell <[log in to unmask]<mailto:[log in to unmask]>>
Reply-To: Technology at <[log in to unmask]<mailto:[log in to unmask]>>
Date: Thursday, March 19, 2020 at 10:34 AM
To: Technology at <[log in to unmask]<mailto:[log in to unmask]>>
Subject: Re: Working remote support?

Yes, those guides are great.  Just enough detail and not too much!

Lynda.

From: Technology Discussion at UVM <[log in to unmask]<mailto:[log in to unmask]>> On Behalf Of Nick Gingrow
Sent: Thursday, March 19, 2020 10:05 AM
To: [log in to unmask]<mailto:[log in to unmask]>
Subject: Re: Working remote support?

Oh also, HUGE thanks to everyone at ETS! These KB guides have been life savers! Everyone who’s been working on these deserves some serious kudos! They have been appreciated by all!


Nick Gingrow
UVM School of Business
IT Professional Senior
802.656.0714

From: Technology Discussion at UVM <[log in to unmask]<mailto:[log in to unmask]>> On Behalf Of Nick Gingrow
Sent: Thursday, March 19, 2020 10:02 AM
To: [log in to unmask]<mailto:[log in to unmask]>
Subject: Re: Working remote support?

Things have been going well so far at GSB, we have had some faculty come in and use their classrooms for remote instruction, we have held a couple teams meetings for faculty to walk them through how to use it – these have been very well received. We have a few faculty members that have been using the Document Cameras, the ones we have in our classrooms have a mini-USB port on them that can be plugged into their machine and they show up as a web cam, so as a replacement for writing on the white board this has worked well.

Nick Gingrow
UVM School of Business
IT Professional Senior
802.656.0714

From: Technology Discussion at UVM <[log in to unmask]<mailto:[log in to unmask]>> On Behalf Of Mike Austin
Sent: Thursday, March 19, 2020 9:46 AM
To: [log in to unmask]<mailto:[log in to unmask]>
Subject: Working remote support?

How is everyone holding up with supporting remote teaching and remote work?

Most of you have probably seen this, but we have a new KB for working remotely which has a lot of information about services people can use for remote work (from Teams, OneDrive and SharePoint, to Cisco VPN and Jabber VoIP, and more).  We recommend you check it out and share it with your customers:

https://www.uvm.edu/it/kb/article/working-remotely/

We recommend that you check this “working remotely” KB regularly, since that is where we’ll be adding new information as it becomes available.

There are a lot of new KB articles about tips and tools available.  Below are some of the new ones we think you’ll have especially helpful.

For Teams, we have several KB articles.  The introduction KB is this one:

https://www.uvm.edu/it/kb/article/teams/

But we also have more detailed ones for faculty:

https://www.uvm.edu/it/kb/article/teams-remote-lectures/

and students:

https://www.uvm.edu/it/kb/article/attending-teams-lectures/

If you have meeting creators who need some attendees to be able to make a phone call into Teams meetings, we can enable an audio conferencing license for the person who is the meeting organizer.  Details here:

https://www.uvm.edu/it/kb/article/teams-audio-conference-license/

If you have users who need to access a secure Windows computer on-campus because they don’t have an appropriate computer for accessing UVM data or the VPN, we have some virtual desktop infrastructure options available:

https://www.uvm.edu/it/kb/article/vdi-for-working-remotely/

We also have instructions for how to use the new SSLVPN2:

https://www.uvm.edu/it/kb/article/sslvpn2/

For faculty who want to do screen captures, here is information about screencast-o-matic:

https://www.uvm.edu/it/kb/article/screencast-o-matic-install-setup/

https://www.uvm.edu/it/kb/article/screencast-o-matic-som-quick-start/

Thanks to the UVM Tech Team crew for writing up all of this great documentation.

We encourage you to check those out and continue to recommend that the clients you support use University approved systems for their remote work.

If there are things we can be helping you with, please let us know.

Mike