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By any chance do you have the paid version of zoom?  because I don't get
that option when a participant shares their screen.
-----

Robert Wickberg
Technology Coordinator, BAMS, BUHS, and WRCC
802-451-3418



On Thu, Mar 26, 2020 at 2:12 PM Richard Adams <[log in to unmask]>
wrote:

> I've been doing remote control in a zoom
>
>
>    - Have the person who needs support share screen
>    - on the top bar, request remote control
>
> there are mac caveats with Mojave+ but it works excellent on PCs
>
> [image: image.png]
>
>
> On Tue, Mar 24, 2020 at 6:43 PM Robert Wickberg <[log in to unmask]>
> wrote:
>
>> What setting in zoom are you talking about, Bjorn?  If you could use Zoom
>> for remote control, I would.
>> -----
>>
>> Robert Wickberg
>> Technology Coordinator, BAMS, BUHS, and WRCC
>> 802-451-3418
>>
>>
>>
>> On Tue, Mar 24, 2020 at 4:04 PM Bjorn Behrendt <[log in to unmask]> wrote:
>>
>>> I saw that setting in zoom.  Thought but was cool but I never tried it
>>>
>>> On Tue, Mar 24, 2020, 9:15 AM Chris Whittaker <
>>> [log in to unmask]> wrote:
>>>
>>>> Looking for a way to remote to our end user's devices. Applications
>>>> that require installs will not work, as our end users are not admins on
>>>> their devices. We've tried using the built in windows assistant, which
>>>> allows us in, but as soon as we try to install something, it blacks out our
>>>> screen, and prompts the user for admin creds. Any recommendations? The
>>>> majority of the issues we need to fix are with audio and mic drivers.
>>>> Thanks!
>>>> -C
>>>>
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>
>
> --
> Richard Adams
> Director of Technology
> Windham Northeast Supervisory Union
> Phone: (802) 460-7240 <8024607240>
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>
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