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By any chance do you have the paid version of zoom?  because I don't get that option when a participant shares their screen.
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Robert Wickberg
Technology Coordinator, BAMS, BUHS, and WRCC
802-451-3418



On Thu, Mar 26, 2020 at 2:12 PM Richard Adams <[log in to unmask]> wrote:
I've been doing remote control in a zoom 

  • Have the person who needs support share screen
  • on the top bar, request remote control
there are mac caveats with Mojave+ but it works excellent on PCs

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On Tue, Mar 24, 2020 at 6:43 PM Robert Wickberg <[log in to unmask]> wrote:
What setting in zoom are you talking about, Bjorn?  If you could use Zoom for remote control, I would.
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Robert Wickberg
Technology Coordinator, BAMS, BUHS, and WRCC
802-451-3418



On Tue, Mar 24, 2020 at 4:04 PM Bjorn Behrendt <[log in to unmask]> wrote:
I saw that setting in zoom.  Thought but was cool but I never tried it

On Tue, Mar 24, 2020, 9:15 AM Chris Whittaker <[log in to unmask]> wrote:
Looking for a way to remote to our end user's devices. Applications that require installs will not work, as our end users are not admins on their devices. We've tried using the built in windows assistant, which allows us in, but as soon as we try to install something, it blacks out our screen, and prompts the user for admin creds. Any recommendations? The majority of the issues we need to fix are with audio and mic drivers.
Thanks!
-C

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Richard Adams
Director of Technology
Windham Northeast Supervisory Union

Tech Virtual Office:  https://zoom.us/j/499319602 (M-F 7:30a - 4:30p)

How to open a tech help ticket: https://goo.gl/7Plw0P
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