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Geoff - I am logging in and then it calls my phone (it literally rings) and I hit just one key to login. Is this considered telephony? Pam ________________________________ From: Technology Discussion at UVM <[log in to unmask]> on behalf of Geoffrey Duke <[log in to unmask]> Sent: Monday, April 6, 2020 10:42:04 AM To: [log in to unmask] Subject: Re: VPN is not treating me nicely. Pamala, Have you tried any other authenticator? Telephony is one of the least secure options and also the most costly. https://www.uvm.edu/it/kb/article/duo-multi-factor-authentication/#devices-and-supported-authentication-methods —Geoff From: Technology Discussion at UVM <[log in to unmask]> On Behalf Of Pamala Smith Sent: Monday, April 6, 2020 10:30 AM To: [log in to unmask] Subject: VPN is not treating me nicely. Hello. I am trying to log in to vpn but when the 'hit any number on my phone' it doesn't authenticate me but instead brings me back to an empty login prompt. When I updated my machine last week it said that there was an error updating Cisco Any Connect. I uninstalled it today and reinstalled but I am still not able to get in with the same response. Does anyone have an idea of what this is about? Pam