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Jasmine,

Can you tell us what version caused this issue?  Many of us may be able to
control the updates in our Google console.....if it isn't too late.

On Fri, Sep 18, 2020 at 2:17 PM Tullis, Jasmine <
[log in to unmask]> wrote:

> If you are experiencing this issue. Please reach out to me with device
> serial and manu part number along with your contact info.
>
> I will open a case for you. Yes, there is an issue. It has to do with
> Google latest update. Teams across HP and Google are working on it.  I have
> heard it is not exclusive to HP as well.
>
> Thank You.
> Jasmine Tullis
> New England Public Sector
> HP Inc.
> ------------------------------
> *From:* School Information Technology Discussion <[log in to unmask]>
> on behalf of Bjorn Behrendt <[log in to unmask]>
> *Sent:* Friday, September 18, 2020 1:08 PM
> *To:* [log in to unmask] <[log in to unmask]>
> *Subject:* Re: HP Chromebook Woes
>
> The IT guys this morning mentioned that there seems to be a known issue
> with AMD Chromebooks and video meetings (Meet or Zoom).
>
> On Fri, Sep 18, 2020, 11:40 AM Mike Kanfer <[log in to unmask]> wrote:
>
> Hi everyone,
>
> We are experiencing issues with the new HP Chromebooks that we bought this
> year- both the 14 in AMD and the 11 inch Intel models.  The issue is that
> Meets and Zoom freeze, crash, and generally work exceedingly poorly.  Is
> anyone else having similar issues and have you found any solutions that
> helped?  We have opened a case with HP and are awaiting a response.
>
> Thanks for any suggestions!
>
> Mike Kanfer
>
> Director of Network Services
>
> Champlain Valley School District
>
> 5420 Shelburne Rd
>
> Shelburne, VT 05482
>
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-- 
Tina Scheindel, Technology Director and Integration Specialist
Orange Southwest Supervisory District
24 Central Street
Randolph, Vermont 05060

www.orangesouthwest.org

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