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Re: a request for information on facilitation...
 
A paper by John Coate, former Conferencing Manager at the WELL, is
available via ftp/gopher from eff.org.
 
It is called Cyberspace Innkeeping and you can get it from ftp.eff.org
as /pub/EFF/papers/cyber/innkeeping or via gopher in the Cyber folder
at eff.org. It's also in the Whole Earth gopher menu.