An additional way to reduce messages (and save disk space) is if people could use the database functions of the list to retrieve postings they've accidentally deleted. E.g., there have been several requests for past items on "Internet justification" and recently a request for items on being a listowner. One can search the files by sender and by subject. (Can search other fields, but I find them not as efficient.) This doesn't ALWAYS work, esp. when people don't use appropriate subject headings, or one doesn't have a clue as to the subject heading - but it is a means for obtaining the actual postings w/o having someone else take the time to transfer the file - if many people respond (folks are soooo nice!), that represents a lot of duplicate time use. I did a search for word "listowner" in subject heading and came up with these item numbers in medlib-l: 007304, and 007324. One then requests items from the archives by the number. On the other hand, I'm trying to find the information discussed on "outsourcing" and couldn't find it - so if anyone has THAT information..... Rebecca Mueller Fanny Allen Hospital Colchester VT 05446 [log in to unmask]