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On Wed, 1 Feb 1995, MICHELYNN wrote:
 
> Fine. If you can't, then honestly tell your patrons you don't offer rush
> service at all. Tell them you don't have the budget for extra fees. Have
> a clear, fair policy and stick to it. Don't get caught giving arbitrary
> service based on reading clients minds and guessing at their motives or
> work habits.
 
Right on, Michelynn, that's the key -- a clear, fair policy applied to all.
That way you don't have to spend time trying to assess every individual
situation on its merits.  Do what you can within your staff and fiscal
resources and make sure you can deliver what you promise.  That way you
also don't put yourself in the position of singlehandedly trying to
reform your clients' work habits, like a 5th grade teacher.  Not a slam
on teachers; that's their job -- but it's not ours!
 
Val
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Valerie Schultheiss                   <[log in to unmask]>
Highline Community Hospital Library
16251 Sylvester Road SW               Voice 206/244-9970 ext. 533
Burien, WA   98166-3052               Fax 206/241-6945 (not in library)
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