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We are in the process of evaluating our reference services using the
Wisconsin-Ohio Reference Evaluation Program in lieu of our 5 year
strategic plan.  The instrument is the Reference Transaction
Assessment Instrument(RTAI).  If any medlibbers have used this
instrument or have other helpful suggestions I would welcome an
communication for you.
 
You can mail me at:
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Thank you,
 
Kevin Harden
Rerference Librarian
East Carolina University