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I received a number of helpful replies regarding my question regarding staff
computer education and training.  As promised, here is a summary of the
postings.  Thanks again to all who replied, it was a big help.
 
I asked: I am looking for feedback regarding how other organizations handle
staff computer education and training.
1. How is the training done for various kinds of technology.
2. Who carries out the instruction.
3. Where is the instruction carried out.
4. How much is budgeted per user for such training.
 
Hospital Library #1: Contract service person takes care of teaching the "Lotus
suite of products" o all 1500 employees.  A new networked system was recentlly
installed and 65 employees were trained to train the rest of the staff.  One
of the library staff is in charge of training over 300+ physicians.
 
European University Teaching Hospital: Library has increasing demand for PC
workshops on how to access both the hospital network (LAN) and the Internet.
Every week they offer an introductory class to any database/service available
on the network, such as MEDLINE, Current Contents, EMBASE, Cancerlit, CINAHL,
Reference Manager, and EndNote.  These mini-workshops run for 1 to 1 1/2 hours.
No registration is required.  In 1995, 100+ persons attended these sessionss.
In addition, they give one-day workshops in MEDLINE, Reference Manager,
Navigating on the Internet (registration required).  30 such classes were
presented in 1995, with over 400 persons attending.  As to basic knowledge of
Windows, Word, Excel, ect., this instruction is given by the hospital's
teaching department.  Workshops in the library are free to hospital employees,
others are charged $125 for a one-day course.  Staff in the library consists
of 5 permanent and 2 contract librarians, and the teaching occupies
approximately one full-time post.
 
University Hospital Library #1: Since there is no computer lab available in
the library, as new software or transfer platforms are received, those
needing indepth instruction are sent to classes elsewhere in the University.
One librarian is responsible for staff computer education and training.  She
encourages informal networks, including both faculty staff and students, works
with staff on projects that require developing new skills using software, and
is available to answer questions and teach.
 
University Hospital Library #2: Institution staff can take workshops sponsored
by the Information Systems Department.  Most of these are held at a local
college.  Classes limited to WordPerfect, Lotus 123, Alpha4, DOS, and Windows.
Training for library-specific programs (Grateful Med, QuickDoc, Health
Reference Center, Ovid, CD-ROMs, Netscape) is provided on a one-to-one basis
in the library.  Library staff annually get CE training at distant locations,
as at regional OCLC group, regional MLA chapter, RML office, ect.  Classes for
patrons in using library systems have been ill-attended when provided.  No
budget per se for such training, costs come out of departmental operations
budget.
 
Hospital Library #2: Hospital has just hired a management training coordinator
who is attempting to start basic introducation to the PC classes.  There is
talk of also putting several PCs in the library for self-instructional
training.
 
Hospital Library #3: Training for all general software is done by Information
Systems.  They have part of their staff devoted full-time to training.  All
software is loaded on the network.  For questions regarding MEDLINE on
SilverPlatter, SAM-CD, ect., the librarians field user questions, but as of now
offer no formal training sessions.
 
Hospital Library #4: Training im PC use and software programs is made available
through courses at the Community College and a local training center.  Discounts
are available to staff on course costs.  Library offers WWW access, and
librarian has been finding listservs and training users to do web searches.
Formal instruction on use of EMAIL is provided through the hospital's LAN.
 
Hospital Library #5: Human Resources offers training to employees.  Library
cooperates by loaning out tapes and diskettes for self study (fire, blood
pathogens, emergency, Windows, WordPerfect, ect.).  Information Systems has a
trainer on floors to teach access to databases.  The library shares the training
of its "virtual" databases with an employee of the Virtual Library Physician.
 
Hospital Library #6: Windows, MS-DOS, WordPerfect classes are given by MIS
department.  For specialized library-types of software, library staff attend
classess outside the organization for training, usually in a city several
hours away.
 
 
Robert Koehler
Meriter Hospital Library
202 S. Park St. Madison, WI 53715
(608)267-6234 FAX (608)267-6007
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