I have a request to locate the vendor or publisher of an older video title, A GIFT FROM MRS. TIMM. This may have been first released as a 16mm film. The subject is customer relations, healthcare setting. It is a dramatized storyline that illustrates various situations that occur in hospitals...one scene shows employees discussing patient information in an elevator, not knowing that a family member is in the elevator with them. If anyone knows how I can access this title, please e-mail me directly, I no longer subscribe to the list. [log in to unmask] Medical Library St. Mark's Hospital 1200 E. 3900 S. SLC, Ut 84124 801 268-7004 voice 801 270-3417 fax If anyone knows of a similar production...anything good for customer service teaching modules, please let me know asap. Thanks!!!