I have tried all the proper channels to get these two interlibrary loans but to no avail. If you have either of these and would be willing to fill, please let me know. I will also need to know, in advance, if and how much you charge. Thanks, as always, for your help. The citations ( I could not verify) are as follows: (1) Human Systems Management 1995 Vol. 14 Pgs. 287-302 Dooley, K; Johnson, T. "TQM, chaos, and complexity. (2) Journal of Innovative Management 1997 Summer Pages 22-34 Lindberg, C; Taylor, J. "From the science of complexity to leading in uncertain times." Again, if you can help, it will be greatly appreciated. This list really comes through for me. . Thanks, Lynn -- Lynn Powell Email: [log in to unmask] Halifax Memorial Hospital Phone: 919-535-8668 Medical Library Fax: 919-535-8595 250 Smith Church Road Roanoke Rapids, NC 27870