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We are looking for either consultants offering seminars or a video which would provide training to our hospital staff on customer/patient satisfaction.  Has anyone had first-hand experience with trainors or videos of this sort, or have a suggestion for a place to look?  Thank you.

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Diane Douglas
Medical Library
Doctors Medical Center
2000 Vale Road, San Pablo, CA  94806
(510) 970-5709, Fax: 970-5745
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