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I'd appreciate if someone could send me the following article:
JL: as in the subj.  v.11,no.9,  Sept. 1998
      pp.1-2
TI: Integrated customer information center may be next generation of
call center

Thank you very much.

Fax: 609-584-6525
Tel: 609-584-6473

Ahnde Lin
Medical Library
RWJU Hospital at Hamilton
One Hamilton Health Place
Hamilton, NJ 08690-3599